The watchdog is also considering using “secret shoppers” – or members of the public using a service primed to report back on their experience.
Mrs Sutcliffe said this could include care home residents, their relatives or other advocates.
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Meanwhile the health watchdog, the Care Quality Commission (CQC), is to recruit hundreds of members of the public, including carers, to go on inspections to get “under the skin” of homes and agencies looking after elderly and disabled people.
But Mrs Sutcliffe insisted that it would only be implemented if “difficult questions” about privacy could be addressed.