Thanks Mani sir for clarifying on why BESCOM is missing.I have been reading up on Sakala, looks like the software was first developed and tried in Bidar around 6 years ago.
Wanted to meet him to figure if it will be possible to pull out monthly data from Sakala to publish reports by department (requests filed, requests disposed in time, requests not serviced for lack of information, # of appeals filed etc).
Wonder why there isn't much hype and interest around Sakala when this RSA/Sakala thing could be THE thing to tackel corruption at "retail" levels!
Got in touch with Mr Munish Moudgal, have had some phone chat, but trying to meet him face to face as well.
He seems very driven and passionate about the system.
So Right to Services, or timebound delivery of services to citizens goes live in state of Karnataka from Monday, April 2. Well, go to this website, go to "Services", pick your department to see what services are "in scope" (
I went there, clicked on BBMP, here is the list: Hmm, Khata Certificate, and Building Plan sanction as well! Lets keep to BBMP for now, and see "Service Procedures".
I went there, and selected "Khatha Extract/Certificate".
Found four options, picked one, and website showed the full details: BESCOM is a limited company and a licensee under the Electricty Act, which is a central Act.
The functioning of BESCOM is controlled by the KERC.
KERC has already drawn up service standards, which also includes provisions like penalty for delayed services.
BESCOM will be publishing the standards in the website and other mediums in this month.